How long is the shipping process?
Tracking and Insurance
All orders will receive full tracking information via email and/or SMS text. Please allow 1-2 business days for your order to be processed.
REALLMEE is not liable for missing or lost packages once tracking shows delivered. Please use the tracking number we provide to follow your order until it is delivered. Should you never receive your order, but the tracking number shows that it’s been delivered, please check with your mailman, neighbors or building manager/mail room, before contacting us. If you are still unable to locate the package, please reach out to us and we will file a claim. Based on the outcome of the claim, we may or may not be able to replace your order.
As an International customer, will I have to pay an Import Tax upon placing my order?
REALLMEE Shop ships to over 220+ countries worldwide!
When ordering outside of United States of America, the recipient is responsible for assuring the product can be imported to the destination country.
The recipient is the importer of record and must comply with all laws and regulations of the destination country. The recipient of an international shipment may be subject to import taxes, customs duties and fees, which are imposed once a shipment reaches the recipient's country.
Customs, duties, and taxes are non-refundable: so, a shipment that is refused because of unexpected import fees, the cost of the total order including original shipping and any return shipping charges will not be refunded. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. Normal customs clearance is 1 business day.
To avoid a delay in receiving your order from customs, we strongly suggest:
- Providing a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
- Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they abandon or return it to the sender.
Please note that orders subject to the BOGO (Buy One Get One Free) sales promotion will be taxed at the true commercial value rather than the 100% discount of the item(s).
If you have any questions regarding your international order, please contact support@reallmee.com
I didn’t receive my package but my tracking number says it was delivered?
REALLMEE is not liable for missing or lost packages once tracking shows delivered. Please use the tracking number we provide to follow your order until it is delivered. Should you never receive your order, but the tracking number shows that it’s been delivered, please check with your mailman, neighbors or building manager/mail room, before contacting us. If you are still unable to locate the package, please reach out to us and we will file a claim. Based on the outcome of the claim, we may or may not be able to replace your order.
Is the Jewelry Made With Real Gold/Silver/Rhodium?
Yes, we only use 14-18k yellow gold, real .925 sterling silver, and genuine white/black rhodium. All of our products are thoroughly tested for quality and durability before, during and after production. We meet all regulations set by the Jewelry Vigilance Committee.
What is the REALLMEE confirmation number?
Immediately after placing your order we will send an email to the address you provide with an order/invoice number. This is a 6-digit number you can use to reference your order. In the event you need to make a return/exchange, or have any questions about your order status, please provide our customer support team with your name and order number.
What methods of payment are accepted?
The following methods of payment are accepted:
- All major credit/debit cards such as: Visa, MasterCard, American Express, Discover, etc…
- Pre-Paid Debit Cards
- PayPal
- Shop Pay - pay in 4 equal installments, no credit required.
*Only one discount can be applied per item.*
If I have an additional question that the FAQ page was unable to answer, how can I get help?
If we are unable to answer your question, please visit the contact us tab and provide us with the question and how we can assist you. We will respond to the request within 24 hours during regular business hours. You may reach out to us directly at support@reallmee.com, be sure to include your name, order number, and any other important information that will allow us to better serve your request.